Routes, callbacks and unit records
Elevator maintenance software built around the unit.
Super Elevator System is elevator maintenance software for independent elevator companies in the US. It keeps routes, callbacks and each unit's service history together. Mechanics review earlier work, complete checklists and record the visit on their phones. The office reviews the signed ticket and agreement coverage before preparing invoices for billable work.
A building can have more than 1 elevator. Each unit has its own service history. Start a software review with that unit record, then follow a maintenance visit and a callback through the same workflow.
The unit comes first
Give the next visit some history.
Before work starts
Review what happened before.
The mechanic can pull up the unit's service history and parts used, then see the day's route. Review the record for the elevator being serviced so an earlier visit can inform the next one.
At the unit
Keep a record of this visit.
Complete the checklist, record the work, add photos and parts used, and get the customer's signature. The service ticket gives the office the details recorded in the field.
After the visit
Review the work and coverage.
A finished maintenance visit may be covered by the agreement. The office checks that coverage and prepares an invoice for billable work. The service history remains useful whether the visit needs an invoice or not.
Maintenance routes and callbacks stay together with the unit's history. The owner view brings completed visits, open callbacks and agreement renewals into view. For dispatch and the full office handoff, see the elevator service software workflow.
A practical review
Check the record at each handoff.
Use this example with a familiar building. The checklist is a way to review the demo, not a maintenance procedure or a promise of measured savings.
| Check | What to ask in the demo |
|---|---|
| 1. Unit record | Show the service history and parts used for each unit. |
| 2. Maintenance route | Open the planned visit and the mechanic's checklist. |
| 3. Callback | Review an open callback with the earlier unit history. |
| 4. Completed visit | Show the work, photos, parts used and customer signature. |
| 5. Office review | Check agreement coverage before preparing an invoice for billable work. |
Follow the routine visit first. Then look at a callback for the same elevator. Ask the office person who reviews tickets to join the demo. That person can explain where agreement coverage must be checked. The mechanic can explain which earlier details matter before starting the work. Their questions should shape the walkthrough.
The homepage includes example screens with sample buildings, tickets and amounts. They illustrate the workflow. Use the route demo to discuss how your own building, unit and agreement records would fit. Do not treat an example screen as a completed customer job or a measured result.
Plan the changeover
Agree on the records before you move.
Building and unit records
Review your building list, units and maintenance agreements. Agree on which records to bring over. Loading those agreed records is included on every plan.
Routes and people
Foreman and Super include route setup and training for mechanics and office staff. Your setup plan sets out the record transfer, any training and the changeover date after your needs are reviewed.
Customer access
The customer app lets property managers look up each elevator's service history, check the recorded certificate date and request a service call. Your company stays the point of contact.
If the office uses QuickBooks, bring the exact version to the setup discussion. The connection and any setup work should be confirmed in the proposal. Review the support contact, support hours, urgent issue process and how you can get a copy of your customer and service records before you sign.
Plan choice uses mechanics in the field and units under contract. The pricing page shows the monthly plans, setup fees and included setup work. Every plan has no charge per user. Setup is limited to 10 new companies a month across all 3 plans; the proposal confirms the start date.
Straight answers
Questions before you choose.
How does the software organize maintenance history?
Super Elevator System keeps each unit's service history together with routes and callbacks. Mechanics can review earlier work and parts used before completing the next visit.
Can a mechanic record photos, parts and a signature?
Mechanics can complete the checklist, record the work, add photos and parts used, and get the customer's signature on the ticket while on site.
How does the office handle work covered by an agreement?
The office reviews the completed ticket and checks what the maintenance agreement covers. It prepares an invoice for any billable work. A covered visit can still have a service record without an invoice.
What can property managers see?
Property managers can look up each elevator's service history, check the recorded certificate date and request a service call through an app with your company's name. Your company stays the point of contact.
Does setup include our maintenance records?
Every plan includes loading the building, unit and maintenance agreement records we agree to move. Foreman and Super also include route setup and training for the field and the office.
What is elevator maintenance management software?
Elevator maintenance management software helps an elevator company keep maintenance routes, callbacks, field tickets and service history organized around each unit. In Super Elevator System, mechanics record the work and the office reviews the ticket and agreement coverage before preparing an invoice for billable work.
Product details checked against the current Super Elevator System homepage on October 16, 2026. Your written proposal confirms scope and terms.
Your route to invoice demo
See it with 1 building you know.
Bring a familiar building and review the route, unit history, ticket and office handoff.
Contact kleonard@tglllc.com. Answer hours: Mon to Fri, 8am to 6pm Eastern.
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